Question 1

What is your cancellation policy?

Accepted Answer

We will provide a full refund if you cancel your reservation 45 days or more to your arrival date. No refunds with LESS THAN 45 DAYS to arrival date. We reserve the right to subtract the credit card processing fee of 3% from your refund if payment was made by a credit or debit card. No refunds are given for weather, road conditions, Acts of God, pandemics, mechanical failures at the rental, and any health or personal reasons. TRIP CANCELLATION INSURANCE is highly recommended for full protection of your vacation investment. If you do not purchase trip cancellation insurance, you will be self-insuring your trip. You can find trip cancellation insurance options at InsureMyTrip.com or Squaremouth.

Question 2

What is the payment schedule?

Accepted Answer

FIRST PAYMENT: 50% of your reservation total is due at the time of booking. If you are paying by check or money order, we will hold your reservation for 7 business days to allow for mailing time. SECOND PAYMENT: The balance of your lodging payment is due 30 days prior to arrival. Checks returned for non-sufficient funds will be charged a $30 fee.

Question 3

What is the minimum age to book?

Accepted Answer

We require the responsible party who signs the lease to be at least 23 years of age. If you are younger than 23, please email me at or text me at (865)412-1204 for a possible exception.

Question 4

What is the maximum occupancy policy?

Accepted Answer

EXCEEDING THE MAXIMUM OCCUPANCY IS GROUNDS FOR EVICTION. If there are more people at the property than you stated on your reservation and it exceeds our maximum occupancy, you risk eviction by the Sevier County Sheriff.

Question 5

Can I have visitors?

Accepted Answer

All undeclared guests (those not on your lease) must be approved in advance. Please contact us if you plan to have friends or family stopping by for the day or overnight. As long as the occupancy of the cabin is not exceeded, we are usually fine with guest visits. We just need to make sure there is adequate parking and that there is no risk of any nuisance to the neighborhood.

Question 6

Are pets allowed?

Accepted Answer

Dogs ONLY & no puppies! - We offer dog friendly rentals at specific cabins. All pet stays must be approved and appropriate fees (variable) paid in advance. If unapproved animals have been found at the rental, you risk being evicted from the property. You agree to pick up after your pet and dispose of waste properly. Pets must be on a leash when off premises per Sevier County Animal Control. Pets may not be left on the deck or tied outside while you are gone (ideally they should be crated). If your pet causes damage to the property, you agree to immediately pay for repairs or replacement of property.

Frequently Asked Questions

Booking & Planning

Arrival & Your Stay

House Rules & Departure

Find Your Smoky Mountain Escape

Frequently Asked Questions

Booking & Planning

What is your cancellation policy?

What is the payment schedule?

What is the minimum age to book?

What is the maximum occupancy policy?

Can I have visitors?

Are pets allowed?

Arrival & Your Stay

What are the check-in and check-out times?

What is provided in the cabin?

What should I do if something is broken or not working?

What happens if there is a water or electricity outage?

Is internet service available?

How do hot tubs work?

House Rules & Departure

What are the check-out instructions?

Is smoking allowed in the cabin?

What are the community rules?

What should I do about my valuables?

What if I leave something behind?

What is the damage waiver/deposit?

Find Your Smoky Mountain Escape